Question 1

Is the ticket valid on the same day?

Accepted Answer

Yes, each ticket is valid for the exact date selected at the time of booking. We recommend choosing your visit date when purchasing. If you need to change the date, contact us in advance.

Question 2

What is the Digital Guide?

Accepted Answer

The Digital Guide is an optional service for €0.99 that gives you access to audio and text content covering the history, architecture and stories of all Marrakech monuments. It is sent by email as a digital link, usable on a smartphone without any download.

Question 3

Do children pay the same price?

Accepted Answer

No, children under 12 benefit from reduced rates (approximately €3 to €7 depending on the site, service fee included). The full price breakdown by category — adult, child, Moroccan resident — is shown on each site's page.

Question 4

How do I collect my ticket?

Accepted Answer

Your ticket is automatically sent by email after confirmation. It contains a unique reference number in the format MRK-XXXXXX. Present this number at the site entrance, on paper or on your phone. No printing required.

Question 5

What is MoroccoMuseum.com?

Accepted Answer

MoroccoMuseum.com is a platform dedicated to discovering Morocco's cultural heritage. We offer ticket bookings for monuments and historic sites, organised excursions, officially licensed guides, and fully custom visits, across eight cities in the Kingdom.

Question 6

Which cities do you cover?

Accepted Answer

Marrakech, Tangier, Chefchaouen, Essaouira, Salé, Tetouan, Larache, Beni Mellal and Meknes.

Question 7

What languages is the site available in?

Accepted Answer

The site is available in French, English, Spanish, Italian and German. All your booking information and guides are displayed in the language you've chosen.

Question 8

What's included in the price shown for a monument ticket?

Accepted Answer

The price shown is all-inclusive: it covers the official entry price, the platform's service fees, and the Digital Guide when included with the ticket. No additional fees will be requested on site.

Question 9

Is the Digital Guide an extra cost?

Accepted Answer

No. When a Digital Guide is included with a ticket, its cost is already built into the price shown.

Question 10

How does the Digital Guide work?

Accepted Answer

Each ticket gives access to a unique link protected by a personal password. The Digital Guide is available online only (internet connection required).

Question 11

What is the Digital Guide Pass?

Accepted Answer

It's a package that gives access to the full Digital Guide experience (interactive map, floor plan, narrated story and audio) of several of Marrakech's iconic monuments, in the language of your choice, at a preferential rate compared to buying them separately.

Question 12

What excursion packages do you offer?

Accepted Answer

Four packages, from the most accessible to the most premium: Eco, Eco+, Premium and Luxury. Each package differs in comfort level, vehicle type, group size and included services.

Question 13

Do excursions include a guide?

Accepted Answer

This depends on the package chosen. Full inclusion details are listed on each excursion's page before booking.

Question 14

Are your guides certified?

Accepted Answer

Yes, all our guides are officially licensed, recognised by Morocco's tourism authorities.

Question 15

How is the price of a guided visit calculated?

Accepted Answer

The rate follows a declining scale: the longer the visit or the more people included, the lower the hourly or per-person rate.

Question 16

What does the Custom Visit involve?

Accepted Answer

It's a service that lets you build your own itinerary: you choose a city, then between 1 and 6 sites to visit, and we assign you an officially licensed guide to accompany you.

Question 17

How is the price of a Custom Visit calculated?

Accepted Answer

The Custom Visit follows its own pricing model, separate from standard monument tickets, as it depends on the number of sites, the duration and the guide assigned.

Question 18

Is transport included?

Accepted Answer

Transport may be automatically suggested if the distance between your selected sites justifies it. This option always remains optional.

Question 19

How can I track my Custom Visit request?

Accepted Answer

Your request follows a five-step journey, from initial submission to final confirmation. You're notified at every status change.

Question 20

How do I book on MoroccoMuseum.com?

Accepted Answer

Simply select your monument, excursion or service, choose your date, then confirm your booking online.

Question 21

Why is the price different from the rate shown at the monument?

Accepted Answer

The price shown on MoroccoMuseum is an all-inclusive price: it includes the monument's official entry ticket, as well as service fees covering secure online booking, the site's official Digital Guide, free cancellation flexibility until the ticket is issued (the day before at 6PM), and assistance from our team before and during your visit. Buying directly on-site at the monument's ticket office remains possible and matches the official rate — but without these services: the ticket is non-refundable there, with no Digital Guide and no support. We make this choice to offer you a simple, flexible and worry-free booking experience.

Question 22

Will I receive a confirmation?

Accepted Answer

Yes, a confirmation is sent to you by email in the language you've chosen, with all the details of your booking.

Question 23

What should I do if my Digital Guide isn't working?

Accepted Answer

Check your internet connection and make sure you're not connected on another device at the same time. If the issue persists, contact our support team with your booking reference.

Frequently asked questions